Privacy Policy

1. Introduction

FamilyFlow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number
• Family Profile Data: Names, relationships, birthdates, photos, allergies, medical conditions, emergency contacts
• Calendar Events: Event titles, times, locations, attendees, notes, checklists
• Activities: Activity names, schedules, assignments

2.2 Automatically Collected Information

• Location Data: Precise location (with your permission) for travel time estimates and tardiness alerts
• Usage Data: App interactions, features used, timestamps
• Device Information: Device type, operating system, unique identifiers
• Diagnostics: Crash reports, performance data

2.3 Information from Third Parties

• Apple Sign In: Name, email (with your consent)
• Calendar Sync: Calendar events from your device calendar (with permission)
• Contacts: Contact information (optional, with permission)

3. How We Use Your Information

• Provide, maintain, and improve FamilyFlow services
• Coordinate family schedules and activities
• Send proactive tardiness alerts and notifications
• Calculate travel times and route recommendations
• Share location with family members (with your consent)
• Sync data across your devices via CloudKit
• Respond to your support requests
• Detect and prevent fraud or abuse
• Analyze usage to improve the app

4. Data Storage and Security

Your data is stored securely using:

• Local Storage: Core Data on your iOS device with encryption at rest
• Cloud Sync: Apple CloudKit with end-to-end encryption
• Firebase: Authentication data stored with industry-standard security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal information.

We may share your information only in these limited circumstances:

• Within Your Family: Location, calendar events, and profiles are shared only with family members you explicitly add
• Service Providers: Apple (CloudKit), Firebase (Authentication), Google (Maps, Calendar API) - only as necessary to provide services
• Legal Requirements: If required by law, court order, or governmental authority
• Safety: To protect the rights, property, or safety of FamilyFlow, our users, or the public

6. Your Rights and Choices

• Access: View and export your data from the app
• Correction: Update your information at any time
• Deletion: Request account deletion (Settings → Account → Delete Account)
• Location Services: Enable/disable in iOS Settings → FamilyFlow → Location
• Notifications: Manage in iOS Settings → Notifications → FamilyFlow
• Calendar Access: Revoke in iOS Settings → FamilyFlow → Calendars
• Contact Access: Revoke in iOS Settings → FamilyFlow → Contacts

7. Children's Privacy (COPPA Compliance)

FamilyFlow is designed for families, including children. We comply with the Children's Online Privacy Protection Act (COPPA):

• Parents/guardians must create and manage accounts for children under 13
• We collect only information necessary for app functionality
• We do not knowingly collect information from children under 13 without parental consent
• Parents can review, edit, or delete their children's information at any time

8. GDPR Compliance (EU Users)

If you are in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

9. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion
• CloudKit: Synced data is deleted from CloudKit within 24 hours of account deletion
• Backups: Backup copies are deleted within 90 days

10. Third-Party Services

FamilyFlow uses these third-party services:

• Apple CloudKit: Privacy Policy
• Firebase (Google): Privacy Policy
• Google Maps: Privacy Policy

We are not responsible for the privacy practices of these third parties.

11. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy in the app
• Updating the "Last Updated" date
• Sending a notification for significant changes

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@familyflow.pro
• Support Page: familyflow.pro/support

14. Do Not Track

FamilyFlow does not track users across third-party websites or apps. We do not respond to Do Not Track signals as we do not engage in tracking.

15. California Privacy Rights (CCPA)

California residents have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt-out of the sale of personal information (we do not sell data)
• Access their personal information
• Request deletion of personal information
• Not be discriminated against for exercising these rights